Legal

Privacy Policy

Last updated: July 19, 2026

Your privacy matters to us. This policy explains what information SaveGuroo collects, why we collect it, and the choices you have over it.

1. Who we are

SaveGuroo ("SaveGuroo", "we", "us", or "our") operates the SaveGuroo mobile application for iOS and Android and the website saveguroo.com(together, the "Service"). The Service helps you discover nearby deals, claim discounts, track savings, and earn loyalty rewards from partner retailers.

This Privacy Policy applies to everyone who uses the Service, including customers and retailer partners. By using the Service, you agree to the practices described in this policy.

2. Information we collect

Information you provide to us

  • Account details — your name, email address, phone number, and password (stored in hashed form) when you create an account.
  • Profile information — an optional profile photo, address, city, state, postal code, and country, plus preferences such as favourite categories, language, and currency.
  • Retailer business details — if you register as a retailer, we also collect your business name, shop category, opening hours, shop description, and trade license number.
  • Communications — messages you send to our support team and feedback you share with us.

Information collected automatically

  • Location information— with your permission, we use your device's location to show deals near you. You can disable location access at any time in your device settings; some features (such as nearby deals) may not work without it.
  • Usage information — offers you view, claim, save, and redeem, searches you run, your savings history, referral activity, and loyalty points earned.
  • Device information — device type, operating system, app version, identifiers, and push notification tokens.

Information from third parties

  • Social sign-in — if you sign in with a provider such as Google or Apple (via Firebase Authentication), we receive your name, email address, and profile photo from that provider.

3. How we use your information

  • Create and manage your account and authenticate you securely.
  • Show you relevant deals, including deals near your location, and personalise recommendations based on your interests and activity.
  • Process offer claims, redemptions, loyalty points, rewards, and referrals.
  • Manage subscription plans you choose to purchase.
  • Send you service messages, and — with your consent — push notifications and deal alerts. You can switch these off in the app's notification settings at any time.
  • Respond to support requests and improve the Service.
  • Detect, prevent, and address fraud, abuse, and security issues.
  • Comply with legal obligations.

4. How we share information

We do not sell your personal information. We share information only with:

  • Retailer partners — when you claim or redeem an offer, the relevant retailer receives the information needed to honour it (such as your redemption code and claim status).
  • Service providers — trusted vendors who help us run the Service, such as Google Firebase (authentication and push notifications), email delivery providers (e.g. Mailgun), OpenStreetMap/Nominatim (converting locations into map coordinates), and our hosting providers. They may only use your data to provide services to us.
  • Legal authorities — when required by law, court order, or to protect the rights, safety, and property of SaveGuroo, our users, or others.
  • Business transfers — if SaveGuroo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Payments

If you purchase a subscription, payments are handled by the applicable app store or payment provider. SaveGuroo does not store your full card or payment details.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymise your personal information, except where we must retain certain records to comply with legal, tax, accounting, or fraud-prevention obligations.

7. Deleting your account

You can delete your SaveGuroo account and associated data at any time:

8. Your choices and rights

  • Access and update your profile information in the app at any time.
  • Turn push notifications, email notifications, and deal alerts on or off in Settings.
  • Enable or disable location access from your device settings.
  • Request a copy of your data, or ask us to correct or delete it, by contacting us.

Depending on where you live, you may have additional rights under local data protection laws. We will honour valid requests as required by applicable law.

9. Security

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS), hashed passwords, and token-based authentication. No method of transmission or storage is 100% secure, but we work continuously to protect your data.

10. Children's privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

11. International users

The Service is operated from Bangladesh. If you use the Service from another country, you understand that your information may be processed in Bangladesh and in the countries where our service providers operate.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by email and update the "Last updated" date above. Continued use of the Service after changes take effect means you accept the updated policy.

13. Contact us

Questions about this policy or your data? Email us at support@saveguroo.com or visit our Support page.